Going Mobile

August 4, 2010

Just watched a webinar “Going Mobile” from Higher Ed Experts. Here’s what I thought worth remembering:

  • Constraints Never Come First – create, not convert [this means you can’t just shrink your website]
  • Focus on Context, Goals and Needs – tasks, locale information
  • Can’t Support Everything – cover as much as possible, avoid deliberately excluding users
    • Webkit Advanced works on iPads, iPhones
    • Webkit Old still need for other OS (Palm)
  • Educate and Embrace Others – but don’t wait; don’t expect perfection and everyone to accept
  • Keep It Simple – make it manageable
  • Types of content
    • Informative
    • Locale – maps to buildings, maps of building, parking
    • Utility/Productivity – events, directory
  • Widgets – Yahoo Blueprint, Flash Lite
  • Phonegap
  • Brian Fling, Mobile Design and Development
  • Possible content for our mobile site
    • Directory – offices, people
    • Admission status
    • Library
      • Hours
      • Airpac
      • Questions
    • Events
    • News
      • Law school
      • UGA
      • Athens
    • Class schedules
    • Point allocation
    • Registration

I’m Socializing

July 21, 2010

The Georgia Library Media Association present Wednesday webinars. Today’s webinar was “The Social Library with Cliff Landis” who is at Georgia State University. He started by talking about Dunbar’s number which is a theoretical cognitive limit to the number of people with whom one can maintain stable social relationships. No precise value has been proposed for Dunbar’s number, but a commonly cited approximation is 150. (from Wikipedia). With social tools this number does ratchet up.

Other points to remember:

Going to the Market

July 14, 2010

Yesterday I watched an ACRL program Marketing Ideas That Work in Academic Libraries: Pecha Kucha Presentation. Six short presentations on successful marketing programs in a variety of libraries.

By the way Pecha Kucha Night was devised in Tokyo in February 2003 as an event for young designers to meet, network, and show their work in public. The format is now used for just about every kind of industry including libraries. The concept is simple, 20 images, each shown for 20 seconds, for a presentation slightly over 6.5 minutes long. It’s a format that makes presentations concise, and keeps things moving at a rapid pace.

What I took away from the webinar:

  • One of the institutions had the marketing program in the business school develop a campaign as a class project. As part of the survey the library learned that the concept of “reference” really meant nothing to the students. So they renamed the reference desk the “Information Desk” and promoted their personal research help.
    • These were undergraduates but are ours more knowledgeable? Probably not as many students have little research experience as undergraduates.
  • Were able to get the faculty to at least refer the students to the library if they had any kind of research/drafting assignments.
    • What can we do to remind our faculty of our services and how we can help their students with their papers?
  • Developed a reading campaign on an environmental topic, “Read Green”. Over the course of the term the group read 3 books and viewed 2 documentaries.
    • Could we sponsor a series or program on a theme?
      • Environmental, Land Use, Criminal Justice
      • Partner with other campus departments
      • Who would be in our community
        • Just the law school, UGA, Athens
  • Take a “Bookmobile” to the cafeteria with on the spot check-out
    • Could we have a selection of books for check-out during our coffees?
    • Could we make the coffees more cafe like?
  • Wine and book pairing reception for the faculty
    • Like the wine and food pairings you’d see at a restaurant or wine store
    • Fund raising possibility?
  • One library developed a photo campaign with student spokes models for the library (holding Ask signs). They were then used on the web site, bookmarks, etc. The spokes models even have their own Facebook page.
  • LibraryPalooza – a great campaign that got a lot of students involved. This was done during orientation
    • Not really appropriate for us. We don’t actually have to work to get them into the library at least not initially. We do have a challenge getting them to use our resources including us.

Mystery Solved

July 8, 2010

The third and final  webinar in the series “Exploring the Mystery of Library Instruction: New Thinking for Your Information Literacy Initiative” was today. The specific title is “The Blended Librarian’s Approach to Rethinking Instruction and Redesigning the Information Literacy Initiative”

Things I want to think about:

  • Can we do the blended librarian thing in our setting? Part of the role of the BL is integrating “the library” into teaching and learning. If they won’t let you into the classroom can we be part of the teaching?
  • Once we understand the mystery we keep doing the same thing. We have to seek out new mysteries. Innovation should be common.
  • Visit The Blended Librarian
  • Read the 2010 Horizon Report for discussions of trends which include mobile devices and e-books.
  • What are we adding to a world where information is everywhere and easier to get? How can we demonstrate our impact? We must improve the skills of the people who ask for help but what about the rest of them? If they share what they learn with other then our reach does extend.
  • Read article by Char Booth, June/July 2010 American Libraries
  • ADDIE Model – generic process used to build effective training and performance support tools.
  • Blended Librarian Adapted ADDIE Model (BLAAM) – design thinking
    • Assess
      • 1. Identify the problem
      • 2. Brainstorm solutions
      • 3. Learn/practice with content management capabilities
    • Design
      • 4. Design library resources for  seminars
      • 5. Create and/or utilize library resources
      • 6. Develop strategy for implementation
    • Develop
      • 7. Incorporate faculty/staff & training/learning
    • Deliver
      • 8. Implement
    • Measure
      • 9. Evaluate
  • New mysteries of blended librarianship
  • Remember our wicked problems [“Wicked problem” is a phrase used in social planning to describe a problem that is difficult or impossible to solve because of incomplete, contradictory, and changing requirements that are often difficult to recognize. Characterized by ambiguity, shifting information.]
    • are we making a difference; are they learning what we say they are; do they become lifelong learners; are they academically successful
  • Some products to maybe look at:
  • Web enhanced/blended courses are a trend in education

The second ACRL webinar in the series “Exploring the Mystery of Library Instruction: New Thinking for Your Information Literacy Initiative” was today. The specific title “Promoting Information Literacy through a Better Designed Learning User Experience”

Things I want to remember:

  • User experience is not an easy concept to define or understand in an academic library. We don’t have the luxury of being able to create a market for our product or service. Our potential patrons are either given assignments or have personal issues for which they need information.
  • User experience (UX) – philosophy or approach; apply to the whole library and all experiences not just reference or circulation
    • Quality of experience a person has while interacting with a specific design
  • The experience is our product
  • Age of the User Experience
    • Make it simple
    • Complexity/Confusion are deal breakers
    • If you have to learn it we have a problem
    • Good design is critical
    • Features get used if they provide good UX
  • How simple (dumb?) can we make a library? By definition what the patron wants takes more effort or they would have found it online.
  • How do we complete; we are a hi-fidelity experience, low convenience but high quality
    • Blues Brothers, We have both kinds of music, country and western. Our library provides information in both formats, online and offline.
    • All of our resources, free; the experience and skill of our librarians, priceless
  • IDEO Method to Design a Better IL UX
    • Empathic design – create emotional attachment
    • Identify the problem – listen, observe patrons. What effects retention?: content, location, method of instruction, timing
    • Brainstorm solutions – redesign, bring all instructors together, no suggestion is off limits
    • Implement the best prototype – able to evaluate if there is a difference
  • The user experience adds value
  • Read blog – Designing Better Libraries

Just finished watching, actually listening, to a webinar called “Interpreting the Tea Leaves: Thinking About the Future with Stephen Abram” sponsored by AALL.

  • Bumper sticker to remember – “Culture trumps everything.”
  • SB – [Why always this focus on “change”, isn’t it just life.] Leadership is the important factor in change and vision. We manage verbs not nouns. Verbs are: quality of relationships, quality of questions, quality of records, finding aids. Nouns are: books, databases
  • Action over study
  • He is inspired by Warren BennisOn Becoming a Leader [BF637 .L4 B37 2003, 6th fl.]
  • Article
  • Fads are often a precursor of a trend; seed of an idea. Most web 2.0 stuff was a fad which got adopted. Are people jumping in? What is the volume?
  • Edward de Bono
  • Read the Douglas Coupland NYT interview – Feb 7, 2010
  • TRENDS
    • Mobile! – tethering
    • Social – we should understand how the things work; help our patrons with privacy settings in Facebook, other sites, etc.
    • Geographic – where searches come from, user experience survey
    • Knowledge portal/Experience based information
      • Learning styles – text, experience, visual, auditory
  • Embedded Librarian
  • Subscribe to his blog – Stephen’s Lighthouse

I love a mystery

June 3, 2010

On May 25 I sat in on a webinar called “Design Thinking Your Way to Information Literacy Innovation”. This was the first of three programs in the ACRL series “Exploring the Mystery of Library Instruction: New Thinking for your Information Literacy Initiative”.  The speaker was Steven Bell.

Things I want to remember:

  • Mystery is more important than knowledge; a mystery might be helping students do better research
  • Blended librarianship – combine traditional skills with skills involving instruction, connecting with faculty and students
  • Knowledge Funnel – Roger Martin, “The Design of Business”
  1. mystery – don’t know what to look at
  2. heuristic – apply tests, guess to explain
  3. algorithm – develop to answer
  • Wicked problems – are we making a difference; are they learning what we say they are; do they become lifelong learners; are they academically successful
  • Design thinking  – see “Deep Dive” video from Nightline; immersion into process
  1. Empathic design – learn as much as possible, gathering information
  2. Identify the problem – can’t solve if you don’t know the problem
  3. Brainstorm solutions – anyone making a negative remark has to leave
  4. Create prototypes
  5. Implementation
  6. Evaluation
  • Read Glimmer: How Design Can Transform Your Life, and Maybe Even the World, Warren Berger; also glimmer.com
  • We need to be at the intersection of blended librarianship and design thinking because we know how to work collaboratively and are able to cross boundaries.

A similar program at the Workshop for Instruction in Library Use with slides and handouts.